Frequently Asked Questions
To follow up on your return, have your order number ready, phone us on 09 589 1926 or email us at [email protected]
If you have used a track and trace post or courier, email us the tracking no.
Exchanging an item for a different colour or item
We can only exchange items for a different size. If you would like a different colour or different item, return your item and make a new order for the item you need. To return your existing item, log in and complete our online returns form here.
Returns take 2-5 business days to reach our warehouse. Once received, your return will be processed within 1-3 business days. For refunds, please note that your financial institution can take an extra 3-5 business days to clear the funds back into your account.